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Tuesday, January 17, 2017

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Cloud Services

The cloud. Chances are you use it every day … with communication applications like Gmail and Skype, media services like Amazon and YouTube, and social media channels like Facebook, Twitter and LinkedIn. These and many other cloud-based web applications are accessible from any computer, smartphone, tablet or other device that has a browser and an Internet connection.

While some cloud services are provided as application hosting and delivery solutions, others fill IT infrastructure voids. Cloud services have had c-suite executives and tech leaders taking notice in recent years because they have been proven as a viable alternative to onsite solutions.

With Cloud Services you can...

  • Leverage “always on” cloud-based application and infrastructure delivery services.
  • Achieve major economies of scale in computing environments with minimal investment.
  • Tap into lower-cost information technology options that you don’t have to manage.
  • Shift a variety of traditional costs from capital expenditures to operational expenditures.
  • Pay for only what you use in the cloud and leverage unlimited, on-demand scalability.
  • Provide universal, browser-based access to applications delivered via the cloud.
  • More effectively utilize your existing IT infrastructure and other physical resources.
  • Allow your IT team to focus on more strategic technology initiatives. 

We offer a growing portfolio of cloud services.

Today, our cloud services portfolio includes a variety of infrastructure and application delivery solutions, and we are continually expanding our portfolio in line with industry trends and clients’ needs. It is important to note that, for every cloud-based solution we offer, we can also design and deploy an on-premise version of the same solution. For example, we can provide the hardware, software and services required to build and maintain an onsite message archival solution for you, or you can use our CloudArchive solution. In either case, we start by learning about your specific requirements and helping you navigate the various options.

  • CloudAccess. Ensure high availability of your system resources. CloudAccess provides a failsafe for your active directory. In our cloud, we replicate and host your active directory, with real-time updates. If your directory connectivity is interrupted, users will still be able to access enterprise systems, applications and data through the mirrored site.
  • CloudArchive. Message archival for onsite and cloud-based solutions. CloudArchive is integrated into your message transport loop to capture and archive e-mails and messages during transmission – in their true, original form. All retention and disposition schedules are based on your unique governing regulations. The archive, which is hosted in the cloud and is only admin-accessible, meets all e-discovery and regulatory compliance standards.
  • CloudFilter. Extensive and flexible e-mail filtering services. CloudFilter, integrated into your message transport loop, scans each and every message and meets all compliance requirements. It not only performs advanced antivirus and anti-phishing filtering for all messages-in-transit, but it also provides for custom filters. Implement your own specific policies for message, attachment and image content – or we can implement them for you.
  • CloudSupport. An extension of our managed services offering. CloudSupport is a collection of administrative and end user tools that enables Encore Technology Group support team members to quickly assess and respond to clients’ support requests. It is designed to enhance our support services for all onsite and cloud-based solutions.
  • CloudVoice. Telephony grows up with our VoIP solution. CloudVoice replaces outdated phone systems and moves most of your technical requirements into our cloud. A low setup and activation fee, followed by predictable and manageable monthly service fees, gets you reliable VoIP, and all-you-can-consume local and domestic long distance calls.
  • Office 365. Even Office, the de facto standard in traditional desktop software, has moved in part to the web. We’re a Microsoft Gold Partner. We design, deploy and support Office 365 implementations. We also frequently combine Office 365 with other cloud services, resulting in turnkey solutions for user productivity, collaboration and communication. 

We invest heavily in our infrastructure.

At Encore Technology Group, we’re committed to delivering an ever-growing portfolio of cloud services and supporting the increasing demand for our services among clients moving from an on-premise IT model to a cloud-centric IT model. With this commitment comes investment. We have invested heavily in the build-out of our network infrastructure on a national scale. We own and operate the network infrastructure, which serves as the backbone of our entire cloud services portfolio, and we’ve taken special care to ensure that it’s robust, reliable and secure.

Our infrastructure consists of best-in-class hardware and software, together with impenetrable, high-speed network connections. Full redundancy has been built into every system and into each data center, allowing for the rapid rerouting of all data and applications between our facilities in the unlikely event of a failure. We also designed our infrastructure with maximum flexibility and scalability, and we’re able to pass these benefits on to you with our “pay-as-you-grow” services.

The network infrastructure supporting our cloud services portfolio spans multiple geographically dispersed, carrier-class data centers. Each climate-controlled facility is protected by state-of-the-art security systems, which provide video surveillance and restrict building access, as well as fire detection, suppression and rapid-response systems. And each data center’s electrical systems architecture includes multiple power feeds, backup power supplies and diesel generators.

Take the next step today!

Encore Technology Group helps educational institutions, government agencies and commercial enterprises access and manage data, engage stakeholders and measure results. Interested in learning more about professional services? Please contact us to schedule a consultation.

 

 

CloudVoice

Implement Encore CloudVoice to replace your existing legacy phone system and get a far more flexible communications  solution for a fraction of the cost. But it’s not just replacing one phone system for another. With CloudVoice you not only get enhanced communications features but you also get a lower total cost of ownership, enhanced scalability and predictive telecommunications costs. Know the benefits, then make the call.

 

   Lower Total Cost of Ownership

With CloudVoice there is  a low initial setup and activation fee combined with low monthly services fees, and when compared, is often 60% below the price of an on-premise solution.

   Reduced Equipment Investment

With CloudVoice there is no need to purchase on-premise equipment, eliminating the risk of technology obsolescence.

   Enhanced Call Capacity

With CloudVoice call capacity is limited only by available bandwidth and network infrastructure allowing for a higher level of call capacity when compared to an on-premise solution.

   Anywhere Communications

With CloudVoice the organization can route calls to mobile devices or remote locations ensuring consistency in communications. Further enhance communications with voicemail to email functionality for every user.

   High Availability

CloudVoice is housed in geographically dispersed, carrier-class data centers; even in an outage, calls can be re-routed to alternate sites.

   Visual Device Management

With CloudVoice administrative functionality is available from any web console facilitating moves, adds and changes.

   Enhanced Support

With CloudVoice you have access to a dedicated customer support team to assist your IT staff and resolve support issues raised by your user community.

   Rapid Deployment

CloudVoice can be deployed in significantly less time compared to an on-premise solution; often in days.

   Enhanced 911

CloudVoice provides an optional service that allows for enhanced 911 communications.  911 call routing, third party listening and distributed notification provide key life safety enhancements to your communications environment.

   Unified Communications

CloudVoice is able to extend and enhance how you communicate with Unified Communications. Together email, voice, video, we and collaboration deliver a richer exchange of information.

   E-Rate Priority 1 Eligbile

CloudVoice is E-Rate Priority 1 Eligbile providing additional savings for K12 Education and Library entities.

CloudAccess – Secure, Available & Affordable Cloud Computing

Encore operates and maintains a powerful and secure cloud computing capability in redundant US data centers for the service and support of client applications and data storage as well as Encore-delivered SaaS solutions.

Encore CloudAccess computing power and expert professional services combined with the proven solutions of our business partner, Microsoft, deliver a formidable value proposition for IT managers struggling to do more with less. Add up the value of these benefits, and it’s easy to see how CloudAccess returns its initial investment quickly:

  • Eliminate the capital expense to support business systems in-house.
  • Eliminate the distraction of resources from core business goals to support business systems in-house.
  • Quit worrying about viruses and malware; it’s mostly our problem.

  • Capture economies of scale otherwise unattainable to lower costs and increase performance.
  • Disaster recovery and compliance data archival included in the core CloudAccess solution suite.
  • Extends always-available Microsoft Active Directory access to Office 365 and other ADFS business apps

  • Support a private-cloud enterprise IaaS strategy to attain maximum value from the cloud.
  • Pay-as-you-go pricing model that delivers consistent ROI.

CloudAccess Always Available Authentication for Microsoft Active Directory

Encore has earned the highest designation in Microsoft’s business alliance program – Gold Partner – by adding real business value to Microsoft solutions. Through our partnership, CloudAccess is recommended as a failover authentication solution for Office 365 and other Active Directory clients as part of a business continuity strategy that ensures secure employee email and network access is maintained. Versus an internally hosted and supported failover system, CloudAccess is clearly a better value on price and performance.

For most Encore clients, however, our Office 365 solution becomes only one component of an enterprise Encore CloudAccess solution that extends the value of cloud computing – high availability, high security, and low cost – to all business systems.

 

CloudAccess for Application Hosting and Data Storage

Encore operates redundant high-capacity, secure data centers in the US and offers high-availability hosting services to support the software-as-a-solution business solutions we design, implement, deliver, and support for clients. Third-party applications delivered as part of the Encore solution and client-provided applications migrated from existing servers are also supported to complete the comprehensive outsourced Encore data center solution. With Encore, clients focus on their core business assured that critical business systems are always available at any scale, secure from any threat, and maintained cost effectively.

Encore offers outsourced cloud computing services as an IAAS platform solution that locates our clients’ enterprise business applications and data storage on CloudAccess. Encore performs system design, implementation, migration, and support functions, including user Help Desk support, to provide:

  • System Availability
  • System Performance

  • Security and Malware Protection
  • Disaster Recovery

  • Business Continuity
  • Data Archive

 

Encore Cloud Services Simplifies The Transition To The Cloud

icon-247   24/7 System Monitoring

Encore provides integrated business solutions that monitor critical networks, servers, databases and applications across technology platforms to identify problems as they arise and expedite their resolutions.

icon-proactive   Proactive System Maintenance

Encore executes an IaaS technology lifecycle support strategy for its outsourced cloud computing service model, including hosted client solutions, that recognizes ongoing needs for service and support, and hardware and software upgrades and migrations. We execute those tasks proactively according to industry accepted best practices.

icon-outsource   Outsourced IT Management

Our IaaS strategy manages to future requirements so that long-term IT value is not sacrificed for short-term performance that should have been accomplished in a more efficient manner. At Encore, the technology lifecycle is an ongoing and predictable management responsibility.

 

Encore Professional Design and Implementation Services

icon-design   System Design

Encore designs cloud computing solutions to support diverse business requirements. Based on a thorough needs analysis of your organization, our system architects design a solution that attains the defined goals and delivers maximum value. From hosting a single SaaS application to supporting a massive enterprise IaaS strategy, Encore engineers can design an effective CloudAccess solution for your needs.

icon-implementation   Implementation

Encore’s implementation methodology enables a seamless transition to the new solution. Issues surrounding accessibility, security, availability/business continuity, customization, scalability, systems and user support, and administration are considered , and an effective strategy that ensures success is defined and executed..

icon-migration   Migration and Integration

Transition to Encore CloudAcess requires the migration of existing databases, content, and user accounts. For custom solutions, integration of third party software, including proprietary Encore applications, can be developed and implemented.

The Encore project team executes a proven quality control process that confirms the proper operation of each system component before final switchover.

 

 

We Got Your Back-up

Cloud-based Message Archival for Security and Compliance

 

Encore CloudArchive Lowers Your Cost of Doing Business

There are many reasons to archive your company’s email messages – compliance mandates, protection against legal liability, retrieval of important communications, optimization of computing infrastructure, and more. Encore CloudArchive is a powerful message archiving solution that accomplishes each of those goals while delivering a hard dollar return on investment through reduction in IT infrastructure and resource costs. Easy to implement, manage, and access, CloudArchive is hosted and maintained by Encore in our highly available and secure data centers so that your entire email history is always just a click away from any mobile or deskbound device.

 

Compare Features

Encore CloudArchive is an enterprise-level solution that scales to meet any requirement and includes every feature of the most expensive systems to deliver the most bang for the least bucks.

icon-messagearchive   Complete Message Archiving

CloudArchive captures all inbound and outbound email content regardless of message volume, file size, or number of users. Indexed data includes message subject, body content, attachments, and folder information, as well as user calendars, contacts and scheduled tasks.

icon-datastorage   Optimized Data Storage

Through advanced compression and deduplication technologies, CloudArchive reduces email storage requirements 85%. Find and retrieve messages faster, respond quickly to e-discovery requests, and meet compliance requirements easily.

icon-foldermanagement   Replicated Folder Management

Your folder structure is retained so navigation of the archive is intuitive. Every folder can be seen and searched using the Web-based user interface or a synchronized Outlook add-in.

icon-student   Enabled User Access

Choose your device – IOS and Android mobile platforms are supported in addition to devices on tertiary networks. Users can stub messages and restore stubbed attachments.

icon-policy   Personalized Policy Management

Administrators are empowered with customizable retention policies and role-based user access that automate archive scheduling, manage stubbing, and enforce email content standards.

icon-popular   Compatible with Popular Email Apps

Use CloudArchive with leading email applications including Microsoft Exchange, Office 365, GoogleMail, IBM Lotus Notes, and Novell GroupWise.

icon-regulatory   Worry-free Compliance

CloudArchive provides comprehensive compliance with all government regulations, including PCI DSS, HIPAA, and FINRA mandates.

Necessary & Affordable

Email archival is a prudent measure that should be taken by companies of any size.

icon-compliance   Legal Considerations

Government, health care, and financial companies have strict requirements regarding document retention, and there are no statutes of limitation to curtail potential liability should you be sued. Failure to produce emails can result in a judgment against your company.

icon-regulatory   Regulatory Compliance

More frequently, your company is required to archive emails to comply with government regulations, such as those issued under the Sarbanes-Oxley and HIPAA Acts, and by the FDA and SEC. Significant fines and penalties can be assessed for non-compliance.

icon-knowledge   Knowledge Management

Often, emails are the only documentation of critical business information. Preserving those messages can be vital to the company’s success and viability.

icon-datastorage   Storage Management

Centralized archiving secures the company’s possession of its valuable intellectual property against loss, negligent destruction, or theft by employees.

Encore CloudArchive is a powerful and low cost solution that reduces your company’s risks and potential liabilities.

 

The Case for Email Archival - Pay Now or Pay More Later

The government takes compliance seriously – very seriously. And not only for private companies – government agencies must also archive emails to comply with requests under the Freedom of Information Act, the Patriot Act, National Archive Records Administration (NARA) and other legislation. Here are just a few examples of fines imposed for non-compliance:

 

  • $15 million fine paid by Morgan Stanley to the Securities and Exchange for email production delays, destroying emails, and misleading investigators. A separate judgment of $1.57 BILLION was overturned on appeal.
  • $825 million in fines – Deutsche Bank Securities Inc., Goldman Sachs & Co., Morgan Stanley, Solomon Smith Barney Inc. and U.S. Bancorp Piper Jaffray Inc. were each fined $1.65 million for failures to produce emails.
  • $10,000 paid by Ayre Investments for failure to establish, maintain and enforce any supervisory system reasonably designed to ensure that all business-related emails were retained.
  • • $150,000 paid by H. Beck, Inc., which was given 30 days to certify that compliant processes were put in place

 

Even if your company does archive emails, if the system does not facilitate quick and easy responses to e-discovery requests, costs to produce can be more than the potential judgment. For example, the cost to restore 77 backup tapes pursuant to e-discovery requests in the case Zubulake vs. Warbung (UBS Bank) amounted to $165,954 with an additional cost of $107,694 to review that data for relevance.

 

Encore Professional Services that Ensure Success

icon-design   System Design

Encore CloudArchive is a robust email archiving solution delivered as cloud-based software-as-a-service; yet, it retains significant flexibility in its configuration and deployment to accommodate specific user personalization..

Encore technicians will conduct a needs analysis of your organization and then design a complete solution, including any additional applications necessary, to attain the defined goals and deliver maximum value and usability.

icon-implementation   Implementation and Training

Encore’s implementation methodology enables a seamless transition to the new solution with minimal, if any, system downtime. Issues surrounding accessibility, security, availability/business continuity, customization, scalability, systems and user support, and administration are considered and an effective strategy that ensure success is defined and executed.

Depending on the number of administrators, user training can be delivered through various modalities (classroom, online, train-the-trainer) as appropriate

icon-migration   Migration and Integration

Transition to the Encore CloudArchive solution can require the migration of existing databases, content, and user accounts. For custom solutions, integration of third party software, including proprietary Encore applications, can be developed and implemented.

The Encore project team executes a proven quality control process that tests and retests each step before final switchover.

 

 

From The Cloud to the Classroom to the Cubicle,

Encore Delivers a Complete Office 365 Solution

 

Microsoft Office is the de facto productivity tool used by corporate America. Proficiency in its use is a minimum requirement for most knowledge workers, and new graduates would be at a disadvantage in the job market without those skills. Office 365 is a hosted, cloud-based version of the solution that lowers the total cost of ownership for schools, government, and small-to-mid-sized businesses.

Encore Technology Group, a Microsoft Gold Partner, provides sales, licensing, and technical support to design, implement, and support Office 365 installations and has integrated complimentary solutions for high availability, message archiving, and email security with Office 365 to offer a complete turnkey solution for office productivity, collaboration, and communications.

 

Office 365 for Education

icon-student   Students Need It

Classes, homework, extracurricular activities, community service…kids are asked to do a lot today. Lighten their workloads and bookbags with Office 365.

  • Word document creation
  • Powerpoint presentations
  • OneNote information organization
  • Lync Online conferencing and IM
  • Free desktop apps for home use
  • And more

Office 365 provides anytime, anywhere, any-device access to the popular apps students need to succeed.

icon-teacher   Educators Want It

Today, it really takes a village to educate a child, and Office 365 facilitates the collaboration and communication teachers need to effectively work together.

  • Outlook email and calendar
  • Web conferencing
  • Sharepoint collaboration
  • SkyDrive online document storage
  • All Office apps synchronized across online, desktop, and mobile devices

Work from anywhere; work together; work smarter; with Office 365.

icon-administrator   Administrators Love It

For administrators being asked to do more with less, Office 365 makes it possible.

  • Hosted solution with 99.9% uptime
  • No local servers or IT support
  • Software updates on the fly
  • Intranet workspaces for any class or department
  • Compliance tools
  • Robust security
  • Scale instantly to user demand

And best of all – the lowest total cost of ownership. With Office 365, schools do more with more for less.

Office 365 for Business / Government

Simply stated, Office 365 makes workers more productive. Employees enjoy a customizable user experience with the flexibility to access Office from virtually anywhere through synchronized cloud, desktop, and mobile apps. Online services, collaboration tools, and multimedia communications make it easier to work in teams and with business partners. Outlook business-class email and calendaring is the industry standard. Host productive online meetings, HD video conferencing, real-time note taking, and screen sharing with Lync Online. Communicate securely with customers and share large or confidential documents in SharePoint Online.

Freed from the responsibility to support servers and software, you can commit more resources to the company’s core business. System management through an intuitive online administration portal is easy, and Microsoft provides state-of-the-art security, anti-malware, and anti-spam protection. Software updates are automatic, and 99.9% uptime is guaranteed. With Office 365, you provide workers best-in-class productivity tools without sacrificing the IT control your business requires.

 

Office 365 is the Best Productivity Solution – Encore Makes it Better

The Microsoft Partner program is designed to deliver exceptional customer value through strategic alliances with leading technology companies. Encore Technology Group has been awarded the highest level in the program – Gold Certified Partner – in recognition of our expertise with Microsoft technologies and, through the integration of complementary technologies, our ability to deliver a total system solution. Our certified technicians can design, implement, and support Office 365-centric solutions that meet your unique requirements.

 

Encore Professional Services that Ensure Success

icon-design   System Design

Office 365 is a robust and powerful productivity solution delivered as cloud-based software-as-a-service; yet, it retains significant flexibility in its configuration and deployment to accommodate specific user personalization.

Encore technicians will conduct a needs analysis of your organization and then design a complete solution, including any additional applications necessary, to attain the defined goals and deliver maximum value and usability.

icon-implementation   Implementation and Training

Encore’s implementation methodology enables a seamless transition to the new solution with minimal, if any, system downtime. Issues surrounding accessibility, security, availability/business continuity, customization, scalability, systems and user support, and administration are considered and a strategy defined.

Depending on the effort’s scope and number, user training can be delivered through various modalities (classroom, online, train-the-trainer) as appropriate.

icon-migration   Migration and Integration

Transition to the new Office 365 solution can require the migration of existing databases, content, user accounts, forms and templates, and/or org charts and hierarchies. For custom solutions, integration of third party software, including proprietary Encore applications, must be developed and implemented.

The Encore project team executes a proven quality control process that tests and retests each step before final switchover.

 

Encore Software and Services Complete the Turnkey System Solution

icon-cloudaccess   Encore CloudAccess

Our high availability solution for Microsoft Active Directory, which your email (Outlook, GoogleMail, et al) and other business apps (eLearning, portals, mobile access, etc.) rely on for user authentication, delivers stronger business continuity protection at a lower cost than the proprietary Microsoft solution.

icon-cloudarchive   Encore CloudArchive

Capture and index all inbound and outbound email content, including header, subject, and body data, to ensure business continuity, comply with regulatory requirements, and protect your company from legal liability. The Encore solution works with all messaging solutions in addition to Office 365.

icon-cloudfilter   Encore CloudFilter

A comprehensive email governance and security solution that protects in/out bound messages from spam, viruses, worms, phishing and denial of service attacks while empowering your email administrators with granular policy management, real-time visibility, and massive volume/huge file capacity.

 

Encore Cloud365 Support

Complete the paradigm shift from in-house to outsourced business productivity with Encore’s comprehensive application support services. Encore will proactively monitor, manage and support Microsoft Office365 for your business with cost effective, Microsoft-certified expertise that ensures performance, availability, security, licensing compliance, and user Help Desk support 24/7. You’re not alone with Encore Technology Group, a Microsoft Gold Partner.

 

 

 

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Greenville, SC 29615
Phone: (888) 983-6267
Email: info@encoretg.com

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