(888) 983-6267
Monday, October 16, 2017



CloudVoice Feature Bundles

With so many calling features available, it can be confusing to know what feature you need from your voice service. CloudVoice makes it simple with prepackaged feature bundles that provide the features you need most and optional extended services. Know the features, then make the call.


All the basic features you would expect from your VoIP service and more

Bundle Features

  • 100 minutes shared pool per line
  • Advice of Charge
  • Authentication
  • Basic Call Logs
  • Barge-in Exempt
  • Call Forwarding Always
  • Call Forwarding Busy
  • Call Forwarding No Answer
  • Call Forwarding Not Reachable
  • Call Return
  • Call Transfer
  • Call Waiting
  • Calling Line ID Delivery Blocking
  • Calling Name Delivery
  • Calling Name Retrieval


  • Calling Number Delivery
  • Calling Party Category
  • Charge Number
  • Client Call Control
  • Communication Barring User-Control
  • Connected Line Identification Presentation
  • Connected Line Identification Restriction
  • Customer Originated Trace
  • External Calling Line ID Delivery
  • Flash Call Hold
  • Intercept User
  • Internal Calling Line ID Delivery


  • Last Number Redial
  • Malicious Call Trace
  • Physical Location
  • Polycom Phone Services
  • Preferred Carrier User
  • Privacy
  • Service Scripts User
  • Third-Party MWI Control
  • Third-Party Voice Mail Support
  • Three-way Calling
  • Voice Messaging User
  • Voice Messaging User - Video
  • SMDI Message Desk
  • Speed Dial 100
  • Speed Dial 8
  • Zone Calling Restrictions

Group Features

  • Hunt Group
  • Series Completion


All the Basic features; plus unlimited calling and expanded features for enhanced business needs

Bundle Features

  • Unlimited Local & Long Distance Calling
  • Automatic Callback
  • Anonymous Call Rejection
  • Call Me Now
  • Diversion Inhibitor
  • Do Not Disturb
  • Group Night Forwarding
  • Hoteling Guest
  • Speed Dial 100
  • Speed Dial 8

Group Features

  • Call Park
  • Call Pickup
  • Group Paging


All the Essential features; plus the features of a true enterprise communication platform

Bundle Features

  • Alternate Numbers
  • Busy Lamp Field
  • Call Center Monitoring
  • Call Forward Selective
  • Call Notify
  • CloudVoice Anywhere
  • CloudVoice MobileLink
  • Custom Ringback User
  • Custom Ringback Users - Video
  • Directed Call Pickup
  • Directed Call Pickup w/ Barge-in
  • Directory Number Hunting


  • Hoteling Host
  • Location-Based Calling Restrictions
  • N-way Calling
  • Pre-alerting Announcement
  • Priority Alert
  • Push To Talk
  • Selective Call Acceptance
  • Selective Call Rejection
  • Shared Call Appearance
  • Shared Call Appearance 10+
  • Virtual On-Net Enterprise Extensions

Group Features

  • Account/Authorization Codes
  • Custom Ringback Group
  • Custom Ringback Group - Video
  • Enhanced Outgoing Calling Plan
  • Instant Group Call
  • Music On Hold

Mobility Features

  • CloudVoice Anywhere
  • CloudVoice MobileLink
  • Outlook Integration
  • Remote Office
  • Sequential Ring
  • Two-Stage Dialing


All the Enterprise features; plus the features of a true UC platform

Bundle Features

  • CloudVoice Communicator - Desktop
  • CloudVoice Communicator - Smartphone
  • CloudVoice Communicator - Tablet
  • CloudVoice Enhanced Mobility
  • Meet-Me-Conference (5 User)


All the Enterprise and UC features; plus the features of a true UC+ platform

Bundle Features

  • IM&P
  • Web Sharing

Optional Features

Optional Features that build on the Enterprise Feature Bundle

VoIP Auto Attendant

  • The flexible, powerful, front office tool that acts as an automated receptionist

VoIP Web Receptionist

  • The attendant console for receptionists or telephone attendants who manage and screen inbound calls

VoIP Enhanced E911

  • The enhanced E911 service provides important life safety features to any handset.

VoIP Assistant Enterprise

  • The telephony toolbar enables users to make and accept telephone calls and change telephone settings from within their web browser


Encore International Calling Rates




Considering Hosted VoIP Communications?

Ready for Hosted VoIP? You will require an enterprise class network infrastructure to ensure high quality audio. Review these network infrastructure recommendations to make sure you are ready for Hosted VoIP, because the call must go through.


Network Infrastructure

What is required within your network infrastructure to ensure high quality calls.

icon-firewall   Firewall

Your firewall protects your network from malicious Internet traffic. To facilitate VoIP communications your firewall should allow your VoIP handsets to access HTTP, HTTPS, and UDP traffic on your network.

icon-router   Router

Your router manages traffic across your network and facilitates communications to VoIP handsets. Your VoIP handsets are network devices which require an enterprise class router with a high speed or broadband Internet connection.

icon-router   Switching

Your Ethernet switch provides end user device connectivity throughout your network. Ethernet switching capable of QoS, VLAN and PoE are recommended when connecting your VoIP handsets to ensure high quality calls.

icon-trafficlight   Traffic Shaping

Traffic shaping allows you to proactively manage how much bandwidth is available to each application or type of service. As a stand alone appliance or included with many enterprise class Firewalls and Routers, adding traffic shaping will allow you to ensure high quality calls.

icon-lan   Cabling and Wiring

Cabling and wiring is often overlooked. However, it is the backbone of every connection within your infrastructure and is critical to ensuring high quality audio. This infrastructure needs to be compliant to modern standards and provide sufficient connectivity to where you wish to provide VoIP handset connectivity.


Internet Connectivity

What you need from your Internet connection to ensure high quality calls.

icon-earth-network   Internet Service Provider

Each high quality VoIP call requires a high speed or broadband Internet connection to make or receive calls. Your Internet Service Provider may throttle the amount of bandwidth based upon the service type. Contact your Internet Service Provider for information about your existing Internet connection.

icon-node   Bandwidth

Each high quality VoIP call requires approximately 100kbps of Internet bandwidth. For example; with a standard T1 connection (1.5 Mbs.), you can make up to 15 concurrent calls at any given time. However, in many cases both your computers and VoIP handsets share bandwidth, resulting in a reduced amount of concurrent calls possible on your network.

icon-environment   Dedicated Internet Connection

You can elect to provide dedicated Internet service to facilitate your VoIP communications. With a dedicated Internet service you can ensure the available bandwidth required for your environment to provide high quality calls.



Connectivity Quality

What to expect when the network infrastructure is not ready for Hosted VoIP.

icon-magnifyglass   Jitter

Jitter is one of the most frequent problems in VoIP communications. High levels of jitter along the end to end connectivity can result in bad call quality or long delays in the conversation. Jitter occurs when latency jumps or spikes regularly beyond 20ms, in either direction, and results in low quality calls.

icon-magnifyglass   Latency

Latency is the time between the moment a voice packet is transmitted and the moment it reaches its destination. It, of course, leads to  delay and finally to echo and is often the result of slow network links. Latency between your VoIP handset and our data centers should be less that 100ms; anything above may result in low quality calls.

icon-magnifyglass   Packet Loss

Packet Loss can occur for a variety of reasons including link failure, high levels of congestion that lead to buffer overflow in routers, Random Early Detection (RED), Ethernet problems, and the occasional misrouted packet. Packet loss greater than 1% may result in low quality calls or dropped calls.


CloudVoice Handsets

With all the advancements in technology, why do we settle for the same old experience when it comes to one of our most valuable office productivity tools – the telephone? Shouldn’t today’s desk phone sound dramatically better than your mobile phone? Wouldn’t it be great to access video and applications with the swipe of a finger? Polycom desktop solutions bring lifelike voice, video, and application communications to every user in your facility. Experience the ease of intuitive user interfaces. Benefit from cutting-edge voice and video technology. Access a wide selection of devices. We've designed Polycom Voice Desktop Solutions to improve productivity for mission-critical business interactions.


Which is the right CloudVoice Handset for you?

Polycom VVX 600
chart-polycom-vvx600 A premium Business Media phone delivering best-in-class desktop productivity for administrators.  
  • Color capacitive touch LCD
  • 16 line appearances/speed dials
  • HD Voice on all audio paths
  • 2 x Ethernet upto GigE
  • “Green” – low power
  • Supports VVX Expansion Modules
Polycom VVX 500
chart-polycom-vvx500 An easy-to-use, performance business media phone that’s designed for knowledge workers.
  • Color capacitive touch LCD
  • 12 lines or speed dial keys
  • HD Voice on all audio paths
  • 2 x Ethernet upto GigE
  • “Green” – low power
  • Supports VVX Expansion Modules
Polycom VVX 400/410
chart-polycom-vvx400 A color mid-range Business Media phone for enhanced call handling.      
  • Color graphical LCD
  • 12 lines or speed dial keys
  • HD Voice on all audio paths
  • 2 x Ethernet upto GigE (VVX410)
  • 4-way navigation cluster
  • Supports VVX Expansion Modules

Polycom VVX 300/310
chart-polycom-vvx300 A powerful entry-level Business Media phone for general call handling.  
  • Grayscale graphical LCD
  • 6 lines or speed dial keys
  • HD Voice on all audio paths
  • 2 x Ethernet upto GigE (VVX310)
  • 4-way navigation cluster
  • Supports VVX Expansion Modules
Polycom VVX CEM
chart-polycom-vvxcem For telephone attendants and other users who manage multiple simultaneous calls.      
  • Color graphical LCD
  • 28 illuminated programmable keys
  • 3 Page View soft keys
  • Simple user interface
  • Advanced call handling
  • Expandable with modules
Polycom VVX 1500
chart-polycom-vvx1500 Unites voice, video conferencing and applications into a seamless communications experience.
  • A touch-based user interface
  • Videoconferencing
  • Simple and fast (one-touch) calls
  • An open application platform
  • Productivity applications
  • Designed for UC environments




Considering Hosted VoIP Communications?

Your network infrastructure is ready for Hosted VoIP. Now let us consider some of the “Gotcha’s” that impact Hosted VoIP communications.


Other Considerations

Often overlooked, these non-technology considerations can impact a successful Hosted VoIP implementation.

icon-selection   Handset Selection

Encore CloudVoice provides compatibility with many of the leading VoIP handset manufactures; but features may vary dependent upon hardware. To ensure full feature availability, choose from the Encore CloudVoice recommended VoIP handsets.

icon-location   Handset Location

Where will these handsets go? Of course they are distributed to the end-user, but what limitations does their environment present; connectivity, power or placement and the associated distance to each?

icon-warranty   Handset Warranty

What happens when a VoIP handset fails? VoIP handsets are devices on the network and cannot only provide functionality they can cause detriment to your network infrastructure. VoIP handset warranties provide piece of mind when you need to replace these devices.

icon-migration   Handset Deployment

You have selected a VoIP handset and are ready to provide service. Consider what may be required for the physical deployment of the VoIP handsets… Encore Technology Group provides handset deployment.

icon-change   Managing Change

Implementing a new VoIP communications system is no small task. End users of every category may find objection and resist. Overcome objection with prescriptive internal marketing focused on the features and benefits of their voice communications.

icon-teacher   Administrative Training

Every voice service implementation requires administrative management. While VoIP reduces the burden placed on the management of moves, adds and changes, local decisions and requirements for VoIP services requires administrative oversight; with administrative training local decisions and requirements can be applied.

icon-teacher   End User Training

The primary source of frustration related to a successful VoIP project is the lack of end user training. If the end user does not understand the basic features, enterprise communication fails. With appropriate end user training you users will be empowered to communicate with voice.

icon-support   Service and Support

No matter the investment, entering VoIP communications alone often leads to failed VoIP implementations. Do not go alone… go with a leader in VoIP communications, Encore Technology Group. With administrative support provided 24x7 by a recognized leader in Unified Communications, rest assured you will observe the high quality calls you expect for each user of your system.

icon-more   And There Is More...

Implementing a successful VoIP project can be overwhelming. Turn to a leader in Unified Communications to review your specific requirements… contact Encore Cloud Services and our professionals to assist you.



2000 Wade Hampton Boulevard
Suite 210
Greenville, SC 29615
Phone: (888) 983-6267
Email: info@encoretg.com

Scroll to top