With so many calling features available, it can be confusing to know what feature you need from your voice service. CloudVoice makes it simple with prepackaged feature bundles that provide the features you need most and optional extended services. Know the features, then make the call.
All the basic features you would expect from your VoIP service and more
All the Basic features; plus unlimited calling and expanded features for enhanced business needs
All the Essential features; plus the features of a true enterprise communication platform
All the Enterprise features; plus the features of a true UC platform
All the Enterprise and UC features; plus the features of a true UC+ platform
Optional Features that build on the Enterprise Feature Bundle
VoIP Auto Attendant
VoIP Web Receptionist
VoIP Enhanced E911
VoIP Assistant Enterprise
Encore International Calling Rates
Ready for Hosted VoIP? You will require an enterprise class network infrastructure to ensure high quality audio. Review these network infrastructure recommendations to make sure you are ready for Hosted VoIP, because the call must go through.
What is required within your network infrastructure to ensure high quality calls.
Your firewall protects your network from malicious Internet traffic. To facilitate VoIP communications your firewall should allow your VoIP handsets to access HTTP, HTTPS, and UDP traffic on your network.
Your router manages traffic across your network and facilitates communications to VoIP handsets. Your VoIP handsets are network devices which require an enterprise class router with a high speed or broadband Internet connection.
Your Ethernet switch provides end user device connectivity throughout your network. Ethernet switching capable of QoS, VLAN and PoE are recommended when connecting your VoIP handsets to ensure high quality calls.
Traffic shaping allows you to proactively manage how much bandwidth is available to each application or type of service. As a stand alone appliance or included with many enterprise class Firewalls and Routers, adding traffic shaping will allow you to ensure high quality calls.
Cabling and Wiring
Cabling and wiring is often overlooked. However, it is the backbone of every connection within your infrastructure and is critical to ensuring high quality audio. This infrastructure needs to be compliant to modern standards and provide sufficient connectivity to where you wish to provide VoIP handset connectivity.
What you need from your Internet connection to ensure high quality calls.
Internet Service Provider
Each high quality VoIP call requires a high speed or broadband Internet connection to make or receive calls. Your Internet Service Provider may throttle the amount of bandwidth based upon the service type. Contact your Internet Service Provider for information about your existing Internet connection.
Each high quality VoIP call requires approximately 100kbps of Internet bandwidth. For example; with a standard T1 connection (1.5 Mbs.), you can make up to 15 concurrent calls at any given time. However, in many cases both your computers and VoIP handsets share bandwidth, resulting in a reduced amount of concurrent calls possible on your network.
Dedicated Internet Connection
You can elect to provide dedicated Internet service to facilitate your VoIP communications. With a dedicated Internet service you can ensure the available bandwidth required for your environment to provide high quality calls.
What to expect when the network infrastructure is not ready for Hosted VoIP.
Jitter is one of the most frequent problems in VoIP communications. High levels of jitter along the end to end connectivity can result in bad call quality or long delays in the conversation. Jitter occurs when latency jumps or spikes regularly beyond 20ms, in either direction, and results in low quality calls.
Latency is the time between the moment a voice packet is transmitted and the moment it reaches its destination. It, of course, leads to delay and finally to echo and is often the result of slow network links. Latency between your VoIP handset and our data centers should be less that 100ms; anything above may result in low quality calls.
Packet Loss can occur for a variety of reasons including link failure, high levels of congestion that lead to buffer overflow in routers, Random Early Detection (RED), Ethernet problems, and the occasional misrouted packet. Packet loss greater than 1% may result in low quality calls or dropped calls.
With all the advancements in technology, why do we settle for the same old experience when it comes to one of our most valuable office productivity tools – the telephone? Shouldn’t today’s desk phone sound dramatically better than your mobile phone? Wouldn’t it be great to access video and applications with the swipe of a finger? Polycom desktop solutions bring lifelike voice, video, and application communications to every user in your facility. Experience the ease of intuitive user interfaces. Benefit from cutting-edge voice and video technology. Access a wide selection of devices. We've designed Polycom Voice Desktop Solutions to improve productivity for mission-critical business interactions.
Which is the right CloudVoice Handset for you?
Your network infrastructure is ready for Hosted VoIP. Now let us consider some of the “Gotcha’s” that impact Hosted VoIP communications.
Often overlooked, these non-technology considerations can impact a successful Hosted VoIP implementation.
Encore CloudVoice provides compatibility with many of the leading VoIP handset manufactures; but features may vary dependent upon hardware. To ensure full feature availability, choose from the Encore CloudVoice recommended VoIP handsets.
Where will these handsets go? Of course they are distributed to the end-user, but what limitations does their environment present; connectivity, power or placement and the associated distance to each?
What happens when a VoIP handset fails? VoIP handsets are devices on the network and cannot only provide functionality they can cause detriment to your network infrastructure. VoIP handset warranties provide piece of mind when you need to replace these devices.
You have selected a VoIP handset and are ready to provide service. Consider what may be required for the physical deployment of the VoIP handsets… Encore Technology Group provides handset deployment.
Implementing a new VoIP communications system is no small task. End users of every category may find objection and resist. Overcome objection with prescriptive internal marketing focused on the features and benefits of their voice communications.
Every voice service implementation requires administrative management. While VoIP reduces the burden placed on the management of moves, adds and changes, local decisions and requirements for VoIP services requires administrative oversight; with administrative training local decisions and requirements can be applied.
End User Training
The primary source of frustration related to a successful VoIP project is the lack of end user training. If the end user does not understand the basic features, enterprise communication fails. With appropriate end user training you users will be empowered to communicate with voice.
Service and Support
No matter the investment, entering VoIP communications alone often leads to failed VoIP implementations. Do not go alone… go with a leader in VoIP communications, Encore Technology Group. With administrative support provided 24x7 by a recognized leader in Unified Communications, rest assured you will observe the high quality calls you expect for each user of your system.
And There Is More...
Implementing a successful VoIP project can be overwhelming. Turn to a leader in Unified Communications to review your specific requirements… contact Encore Cloud Services and our professionals to assist you.