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Monday, October 16, 2017

Unified Communications & Collaboration

The world seems to revolve around content, communication and collaboration. In organizations everywhere, communication occurs constantly via phone, e-mail, text and instant messaging, social media, videoconferencing, and various other means. Unified communications is the convergence of all communications channels into and out of an organization, and the support of these channels by a robust and reliable IT infrastructure driving connectivity and collaboration.

The notion of unified communications was born with the advent of IP telephony (VoIP). New communication protocols, technologies, methodologies and transmission techniques enabled the delivery of voice communications and multimedia sessions over IP-based networks. But today, unified communications is much more than simply moving voice from analog to digital. The goal is to blend and support all of the ways we communicate, with digital communications channels tapping into the IT infrastructure already in use for the storage and delivery of data.

It starts with voice telephony.

At Encore Technology Group, we are committed to helping you bring together dispersed communications channels into a single unified platform and also bridge the gaps between the channels, making them easier for you to use and manage. Unified communications typically begins with voice telephony, which converts spoken voice communications into packets of data and routes those packets across a data network. Voice telephony solutions can tap into the same network and existing cabling used by computers and other devices to access data – provided the network has the backend infrastructure and bandwidth capacity required to support voice. (If it doesn’t, we can help with that, too.) We also leverage your network to help you better manage other communications channels, including e-mail, instant messaging, videoconferencing, etc.

It drives cross-communication efficiency.

In addition to unifying communications across all channels, we can also provide intuitive tools for communications management and increased presence. For example, we can seamlessly integrate communications with real-time data pulled from calendar applications to enable the automatic updating of voice, messaging and other channels to reflect current status (i.e., out of the office, in a meeting, etc.) at any point in time. Presence display and other enhanced feature sets drive communications efficiency across multiple platforms, devices and systems, resulting in a comprehensive communications experience that is easy for users to command and control.

It facilitates real-time interaction and collaboration.

While traditional means of communication, like phone and e-mail, are still vital pieces of the communications puzzle, we continue to see the emergence, and oftentimes the rapid popularity, of new tools for interactivity and collaboration. It’s no secret that business gets done when workers collaborate on strategies, ideas and processes, or that learning occurs when students interact with their teacher and with each other. What organizations need are the tools to allow this interactivity and collaboration to occur. Increased presence plays a role in collaboration because it shows real-time availability (or lack thereof) among all communications channels. We can implement presence tools for you, but we can also take interactivity and collaboration much further with the deployment of videoconferencing, instant messaging, web-based collaboration, and other tools. We help you implement technologies that your users will love and can’t wait to use, since that enthusiasm, coupled with technology easy-of-use, drives up user adoption rates.

It improves safety communication.

Effective communication is important all the time, but it’s never more vital than in the event of a safety or security incident. It’s imperative that your communications systems make it easy to reach emergency responders, and while any analog or digital phone system is capable of doing that, most modern unified communications solutions are capable of so much more than just facilitating a 911 call. With expertise in security, communications and collaboration solutions, Encore Technology Group is in a unique position to help you put safeguards in place that leverage unified communications for the purpose of physical security. Solutions may include tools that automatically issue notifications when a 911 call is initiated, enterprise-wide tools for distributing security or weather notifications, intuitive messaging and paging systems, etc.

If an onsite solution isn’t right for you…

We have vast experience building on-premise unified communications solutions for public and private sector clients. But we also offer cloud-based, hosted solutions for those that require a robust and reliable telephony solution with little to no upfront investment. Our CloudVoice solution, for example, reduces the equipment burden and infrastructure complexity by moving most of the technological requirements into the cloud. We manage the infrastructure, which is housed in our data centers, used to store and deliver your CloudVoice service. CloudVoice is available for a low initial setup and activation fee, followed by predictable and manageable monthly service fees for all-you-can-consume local and domestic long distance voice service. (And ask us about free handsets!) CloudVoice moves communications from a capital expense to an operational one, and it often costs 30 to 50% less than an onsite solution. Also, CloudVoice can be deployed in significantly less time, and new employee onboarding is quick and easy.

Take the next step today!

Encore Technology Group helps educational institutions, government agencies and commercial enterprises access and manage data, engage stakeholders and measure results. Interested in learning more about unified communications – including our CloudVoice hosted solution and various onsite communications solutions?  Please contact us to schedule a consultation.




2000 Wade Hampton Boulevard
Suite 210
Greenville, SC 29615
Phone: (888) 983-6267
Email: info@encoretg.com

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